This incident has been resolved. Required updates no longer disconnect anyone: the app now shows a persistent update notice instead, and active sessions are never interrupted. We recommend updating to version 1.5.10. We apologize for the inconvenience.
Posted Nov 03, 2026 - 00:07 GMT-03:00
Monitoring
A fix has been deployed.
Posted Nov 03, 2026 - 00:05 GMT-03:00
Identified
We have identified the cause: publishing version 1.5.10 as a required update caused our API to reject sessions from older app versions, disconnecting active users and blocking reconnections. A fix is being deployed.
Posted Nov 03, 2026 - 00:04 GMT-03:00
Update
We are continuing to investigate this issue.
Posted Nov 03, 2026 - 00:03 GMT-03:00
Investigating
We are investigating reports of Desktop app users being disconnected from their sessions and unable to reconnect. Our team is looking into the cause.